King33 Privacy Policy – Data Protection for Malaysian Members

01 Personal Data We Collect

King33 collects your personal information through two main channels: information you provide directly during registration and use of the platform, and information collected automatically when you use our services.

Information You Provide Directly:

• Full name as shown on your MyKad or official identification document.
• An active Malaysian phone number for OTP verification and account communications.
• Email address (where applicable) for notifications and support.
• Payment method details such as your Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or DuitNow account information, or bank account numbers for FPX via Maybank2u or CIMB Clicks — used to process deposits and withdrawals.
• Identity verification documents (such as a copy of your MyKad) requested for KYC (Know Your Customer) compliance and anti-money laundering (AML) purposes where required.
• Any other information you voluntarily provide when contacting the King33 customer support team.

Automatically Collected Information:

• IP address and general location information for security and access location verification purposes.
• Device and browser information, including device type, operating system, browser version, and screen resolution.
• Usage log data including pages visited, games played, session times and duration, and actions taken within the platform.
• Cookie data and similar tracking technologies used to enhance the user experience and platform security.
• Transaction history including deposits, withdrawals, bets and winnings on the King33 platform.

02 How We Use Your Data

King33 uses collected personal data solely for legitimate and necessary purposes in order to operate the platform safely, efficiently, and in line with industry standards. Here is how your data is specifically used:

King33 will not use your personal data for third-party marketing purposes, commercial profiling for sale to external advertisers, or any other purpose not stated in this Privacy Policy without first obtaining your explicit consent.

03 Data Sharing & Disclosure

King33 does not sell, rent, or transfer your personal data to any third party for their own commercial purposes. However, in the course of operating the platform safely and in compliance with the law, there are limited circumstances in which your data may be shared with the following parties:

• Payment Service Providers: Information required to process your transactions is shared with e-wallet providers (such as Touch 'n Go, GrabPay, Boost and ShopeePay) and banking institutions (for FPX via Maybank2u and CIMB Clicks) or DuitNow to facilitate deposits and withdrawals. These providers are bound by their own privacy policies and security standards.
• Technology Service Providers: Technical infrastructure providers and cloud service vendors engaged by King33 may have limited access to data strictly for hosting and system operations purposes. All such providers are bound by strict confidentiality agreements.
• Legal Authority: King33 will disclose personal data to Malaysian government authorities or law enforcement agencies when required to do so by law, court order, or valid legal process.
• Fraud Prevention: In cases involving fraud or serious misuse of the platform, King33 may share necessary information with relevant authorities for the purposes of investigation and prosecution.

04 Security & Data Protection

King33 invests seriously in security infrastructure to ensure every member's personal data is protected to the highest achievable standard. The technical and organisational security measures we have in place include:

• 256-bit SSL Encryption: All data transmitted between your device and King33's servers is encrypted using 256-bit TLS/SSL protocols — the same standard used by Malaysia's major banks. This ensures your information cannot be intercepted or read by unauthorised parties while in transit.
• Static Data Encryption: Sensitive data stored in King33's databases — including passwords (stored in an irreversible hashed format) and financial information — is protected with an additional layer of encryption at the storage level.
• Internal Access Controls: Access to members' personal data within King33's internal systems is restricted to staff who genuinely require it to carry out their job duties, and is strictly governed through multi-factor authentication and comprehensive audit logs.
• 24/7 Security Monitoring: An automated monitoring system operates around the clock to detect and flag any unusual activity, unauthorised access attempts, or potential security threats to the King33 platform.
• Regular Security Audits: King33 conducts regular security audits to identify and address system vulnerabilities before they can be exploited.

While King33 takes all reasonable measures to protect your data, no security system can guarantee absolute protection. You also play an important role in your account's security by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity you notice in your account.

05 Cookies & Tracking Technologies

King33 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how members interact with our platform. The types of cookies used by King33 include:

• Essential Cookies: Required for core platform functions such as login session management and account security. These cookies cannot be disabled as they are essential for the platform to operate correctly.
• Preference Cookies: Stores your preferences such as interface language and display settings to provide a more personalised experience on your next visit.
• Analytics Cookies: We collect aggregated information about how members use the King33 platform — such as the most frequently visited pages and most popular games — to help us improve the platform. This data does not contain any personally identifiable information.
• Security Cookies: Used to detect and prevent fraudulent activity, account manipulation, and other security threats that could potentially compromise your account.

You can manage and delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality and security of the King33 platform for you.

06 Data Retention Period

King33 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations in Malaysia. In general, our data retention principles are as follows:

• Active Account Data: Retained for as long as your account is active on King33. Once you close your account, your data will be marked for deletion in accordance with our retention schedule.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date to comply with Malaysian accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for the period required under applicable compliance regulations, typically a minimum of 5 years after the end of the business relationship.
• Security Logs: Retained for 12 months from the date of generation for security investigation and fraud prevention purposes.
• Support Communication Data: Retained for 2 years to allow relevant cases to be reviewed if necessary.

Once the applicable retention period has expired, King33 will securely delete or anonymise your personal data in accordance with industry best practices.

07 Your Rights as a Data Subject

As a King33 member and data subject under applicable privacy laws, you have certain rights regarding the personal data we hold about you. King33 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please contact the King33 support team via 24/7 live chat or by email at [email protected] by stating the right you wish to exercise along with your account information. We will process your request within a reasonable timeframe, typically no longer than 30 days from the date we receive a complete request.

08 Children's Privacy

The King33 platform is strictly limited to users aged 18 and above. King33 does not knowingly collect any personal information from individuals under the age of 18. Should we discover that a minor's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian who believes your child has registered for or used the King33 platform while underage, please contact us immediately via live chat or email at [email protected] so we can take the appropriate action without delay.

09 Changes to This Privacy Policy

King33 reserves the right to update, modify, or amend this Privacy Policy from time to time to reflect changes in our data management practices, technological developments, or applicable legal and regulatory requirements. Any material changes will be communicated to members via in-platform notifications or registered email at least 14 days before taking effect, except where immediate changes are required for security or legal reasons.

It is your responsibility to review this Privacy Policy periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the King33 platform after any changes to this Privacy Policy take effect will be considered your acceptance of the latest version of this Policy.

10 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how King33 handles your personal data, or if you wish to exercise any of your privacy rights, we encourage you to reach out to us directly in the first instance:

• Live Chat: Available 24/7 within the King33 platform. This is the fastest way to get a response.
• Email: [email protected] — for detailed written enquiries or formal requests relating to personal data.

King33 is committed to addressing any privacy concerns seriously and transparently. We will endeavour to resolve your enquiries or complaints within a reasonable timeframe and to your satisfaction. If you are not satisfied with our response, you have the right to refer your complaint to the relevant authorities in Malaysia.